PEAK Matrix® (31) Provider Compendium (21) State of the Market (1) Thematic Report (1)

Agentic AI (6) AI infrastructure (2) AI platforms (2) Analytics (2) Artificial intelligence (AI) (6) Asset management (1) Australia/New Zealand (4) Business Process Outsourcing (BPO) (2) Centers of Excellence (COE) (1) Central & Eastern Europe (12) Change management (1) Cloud computing (7) Cloud security (1) Consumer preferences & behaviors (2) Contact center operations (1) Contact Center-as-a-Service (CCaaS) (2) Customer experience management (CXM) (3) Cybersecurity (4) Data engineering (3) Data integration (1) Digital twins/Industry 4.0 (1) End-user computing (13) Experience levels (XLAs) (1) Finance & accounting (2) Generative AI (GenAI) (3) Hyperscaler (5) Insurance billing & payments (1) Insurance claims (2) Insurance distribution (1) Insurance intermediaries (1) Insurance policy servicing (2) Insurance Third-party Administrators (TPA) (1) Insurance underwriting (1) InsurTech (2) Intelligent Document Processing (IDP) (7) IT infrastructure (6) IT modernization (2) IT operations (1) Learning & development (1) Life insurance (1) Managed Services (10) Management reporting (1) Marketing (2) Mid-market (2) Middle East (3) North America (7) Order-to-cash (O2C/OTC) (2) Outsourcing process (2) Process automation platforms (1) Property & casualty insurance (3) Revenue Cycle Management (RCM) (1) SalesTech (2) Self-service & chatbots (2) Service Integration and Management (SIAM) (1) Software product engineering (SPE) (2) South America (4) Southeast Asia (2) Systems integration (SI) (2) Talent management (1) Telecom networks (5) Transformation (2) Western Europe (11) Workforce planning (1)

3 Story Software (3SS) (2) 3i Infotech Ltd. 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(3) Novartis (15) Novo Nordisk (16) NTT DATA (508) NVIDIA (4) O.C. 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