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  • Provider Recognition
    April 07, 2026

    The Everest Group Top 50™ Store Services Providers 2026 report delivers a comprehensive, data-driven analysis of leading providers delivering store services to the retail industry. This report presents an objective ranking of providers based on multiple…
  • Provider Compendium
    Jan. 05, 2024

    Today, providers are differentiating themselves by offering as-a-service models and emphasizing digital transformation solutions through the strategic use of analytics, automation, and AI, coupled with industry expertise and an advisory-led approach. Additionally, providers are leveraging the…
  • PEAK Matrix®
    July 10, 2023

    The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments. Lines of business such as cards and…
  • Provider Compendium
    March 17, 2022

    Banking Operations – Service Provider Compendium features accurate, comprehensive, and fact-based snapshots of 31 banking operations service providers, including their scale of operations, client portfolios, recent developments and investments, technology solutions, and delivery locations, along with…
  • PEAK Matrix®
    Oct. 13, 2021

    The banking operations outsourcing market has become relatively consolidated at the top, with leading players capturing a higher market share over the last year and the entry of specialists in a few banking segments. Lending and…
  • State of the Market
    Dec. 18, 2020

    The healthcare provider industry has been plagued with numerous issues – care providers have been operating on thin margins due to high claims denials, increasing bad debts, and the higher cost of operations, partially because of…
  • Provider Compendium
    July 31, 2020

    The Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 healthcare payer operations service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along…
  • PEAK Matrix®
    June 09, 2020

    Consumerism, the rise of digital, margin pressures, regulatory uncertainty, and value-based care are increasingly pushing healthcare payers to rethink their business models. Many payers – especially larger ones with multi-state presence – are strengthening their market…
  • Provider Compendium
    Sep. 13, 2019

    The Banking BPS – Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 30 major banking BPS service providers, including Accenture, Atos Syntel, Avaloq, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC Technology, Exela Technologies, EXL,…
  • State of the Market
    Aug. 07, 2019

    Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition from FinTechs. The industry is witnessing high growth of technology and digital adoption. Buyers now expect providers…
  • PEAK Matrix®
    July 12, 2019

    Banking BPS market is quite mature, as clients have high confidence in service providers, especially in markets such as the United States and the United Kingdom. Europe and the emerging geographies such as Asia Pacific, as…
  • Thematic Report
    June 25, 2019

    The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 27 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of…
  • PEAK Matrix®
    April 17, 2019

    With multiple M&As and partnerships being announced, healthcare payers have had a busy last couple of years. Quest for consolidation across the value chain has led payers to merge with PBMs, acquire providers (physician practices, home…
  • State of the Market
    July 06, 2018

    The push towards digital transformation becoming a priority for most of the banks has come from the need to find efficient ways to address the existing challenges in the industry, such as cost pressure, eroding top…
  • Thematic Report
    June 29, 2018

    After a year of stalled investments owing to market uncertainty, healthcare payers restarted investments in areas such as value-based care adoption, care management, utilization & disease management, population health, and consumer experience. On the technology front,…
  • PEAK Matrix®
    March 29, 2018

    The banking BPO landscape is quite mature, with most clients, especially those in the United States and the United Kingdom, having a high degree of comfort with outsourcing. They are increasingly looking to service providers to…
  • Thematic Report
    March 01, 2018

    The United States healthcare market experienced a tectonic shift in 2017, with President Trump’s (thus far unsuccessful) pursuit to repeal the Affordable Care Act (ACA) and replace it with a new law. Given the uncertainty of…
  • Provider Compendium
    Sep. 28, 2017

    The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Capgemini, CGI, Cognizant, Concentrix, Conduent, DXC, EXL, Firstsource, Genpact, HCL, Infosys, Intelenet, Sutherland Global…
  • State of the Market
    Sep. 08, 2017

    The banking industry continues to face existing challenges – rising cost pressures, depleting top line, decreasing customer satisfaction, and uncertainty in the geopolitical environment. However, the disruption in technology and its significant adoption by non-banks has…
  • PEAK Matrix®
    June 09, 2017

    The banking BPO landscape is becoming increasingly competitive even as enterprises look to service providers as a source of business transformation rather than mere providers of labor arbitrage benefits. RPA continues to grow in importance, with…

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