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  • State of the Market
    Dec. 12, 2025

    Procurement’s role is evolving from a process enabler to a strategic value differentiator, and AI, especially generative and agentic AI, is at the forefront of this transformation. It presents an opportunity to make procurement operations more…
  • Accelerator
    Dec. 10, 2025

    The Navigating Outsourcing Supplier Strategy report examines how organizations are reshaping outsourced services portfolios amid global volatility, cost pressures, and generative AI advances. Rather than large-scale supplier ecosystem overhauls, enterprises are optimizing portfolios to drive innovation,…
  • Viewpoint
    May 31, 2023

    Driven by a high degree of digital adoption, FinTechs have established themselves as significant participants in the Banking and Financial Services (BFS) industry. In their pursuit to scale their operations while maintaining their agility and innovation,…
  • Accelerator
    May 10, 2024

    This report is available only to Outsourcing Excellence members. For information on membership, please contact us In today’s rapidly evolving business landscape, sourcing organizations are streamlining their processes and maximizing their efficiency. They recognize the potential…
  • Thematic Report
    Nov. 16, 2023

    This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions…
  • Thematic Report
    March 26, 2021

    The financial services industry experienced significant disruption during the last decade. The number, diversity, and scale of new organizations in the market have also grown significantly in recent years. As non-banks scale, they face the challenge…
  • Executive Briefs
    March 24, 2020

    This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership or purchase, please contact us Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry…
  • PEAK Matrix®
    Dec. 16, 2019

    As the Finance & Accounting Outsourcing (FAO) industry shifts from an arbitrage-first to a digital-first model, buyers are increasingly trying to understand the digital ecosystem of service providers to minimize human effort, improve efficiencies, and drive…
  • PEAK Matrix®
    Aug. 09, 2018

    As the FAO industry shifts from arbitrage-first to digital-first model, buyers are increasingly seeking to understand the digital capabilities of service providers to eliminate/reduce human effort, improve efficiency, and drive better outcomes. While individual digital components…
  • Viewpoint
    July 14, 2017

    In the last year, no industry conference or trends forecast in the banking sector was complete without the mention of Blockchain technology and its potential benefits to revolutionize the banking industry by reducing costs of transactions…
  • Thematic Report
    May 22, 2017

    Cutting-edge technologies, new payment methods, and the adoption of digital channels are changing the way transactions are being conducted. A new breed of players including FinTech startups, established technology giants, as well as merchants and retailers…
  • Viewpoint
    March 16, 2017

    While the cards market has always been a gold mine for the card issuers, of late things have started to change. The payments landscape is rapidly changing as alternate methods of payment are coming into play.…
  • Thematic Report
    Nov. 18, 2016

    Increase in regulations, since the financial crisis of 2008, have put significant constraints on the ability of BFSI enterprises to innovate and adopt digital technologies. Evolving customer needs, pervasiveness of digital technologies such as cloud, social,…