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  • Viewpoint
    March 28, 2024

    Everest Group surveyed 150 enterprises worldwide and found that nearly 85% of those that did not adequately invest in business operations experienced a decline in their customer satisfaction levels in the last 12 months. To help…
  • Viewpoint
    May 01, 2023

    The COVID-19 outbreak compelled the life sciences industry to innovate and transform digitally. However, the current global macroeconomic and socio-political uncertainty, coupled with increasing research and development IT expenditure, have created immense pressure on the pharmaceutical…
  • Dec. 18, 2020

    This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us. Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and…
  • Aug. 07, 2020

    GBS Cost and Performance Benchmarks Book is available only to GBS & Shared Services (GBS/SS) members. For information on membership, please contact us The Cost and Performance Benchmarks Book is an off-the-shelf reference for GBS professionals…