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  • Blog
    Oct. 24, 2024

    Given the cost pressures in most organizations, there are always questions about whether a particular outsourcing deal and vendor are generating the right value…  This is where third-party contract benchmarking plays a crucial role in ensuring…
  • Thematic Report
    April 16, 2024

    In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. Watch this webinar where our pricing analysts discussed how enterprises can drive more value in…
  • Thematic Report
    Jan. 30, 2024

    As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021…
  • Executive Briefs
    Jan. 30, 2024

    This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us A contract delineates the specific terms and conditions governing the services provided by a provider. Consequently, contracting holds significant…
  • Blog
    Nov. 15, 2023

    Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. As enterprises rethink their outsourcing strategies, reevaluate current contracts, and rebalance work, these…
  • PriceBook
    Nov. 28, 2025

    The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals can use to support ongoing pricing and commercial discussions with providers, internal planning, and back-of-the-envelope business cases. Members can also use the analyst…
  • Executive Briefs
    June 13, 2022

    This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Negotiation is an important part of the strategic sourcing process, both in the context of new deals and renewals.…
  • Executive Briefs
    July 19, 2021

    This report is available only to Outsourcing Excellence members. For information on membership, please contact us E-auctions are a powerful tool leveraged by the procurement function to drive cost pressures in competitive negotiations. Traditionally, e-auctions were…
  • Executive Briefs
    March 24, 2020

    This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership or purchase, please contact us Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry…
  • Accelerator
    March 18, 2019

    This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us As Agile and DevOps adoption rapidly grows in enterprises, sourcing executives face challenges as they try to understand…
  • Webinar Deck
    Sep. 27, 2018

    On September 27, Everest Group hosted a 60-minute webinar on Contracting for Agile. Questions addressed in the webinar: Is broad-based adoption of Agile Development real or hype? How does Agile impact the delivery model for outsourced…
  • Accelerator
    Feb. 07, 2017

    As a sign of outsourced IT and BPO services maturity, Everest Group has observed contract benchmarking clauses being diligently invoked at regular intervals. Over the years, a corresponding proliferation in benchmark providers has also been observed…