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Showing 20 results

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State of the Market
Oct. 01, 2025

Vandana Sharma

Practice Director

Sanket Anshuman

Senior Analyst

Tanya Goel

Analyst

Pharmacovigilance (PV) Operations State of the Market 2025

The surge in case volumes, more stringent regulatory demands, and therapeutic areas’ rising complexities are significantly transforming pharmacovigilance (PV). As the industry adapts to more tailored reporting requirements and longer patient monitoring periods, enterprises are under…
Tech Vendor Spotlight
Sep. 30, 2025

Ankur Verma

Vice President

Lloyd Fernandes

Practice Director

Suyash Choudhary

Senior Analyst

Vidharsana S

Senior Analyst

Reshaping Payment Integrity Solutions: Specialists Creating Buzz in the Market

The Payment Integrity (PI) market is structurally resetting. Payers are moving from retrospective audits to preventive, pre-payment validation using AI, predictive analytics, and automation to detect anomalies early, improve coding accuracy, and reduce provider abrasion. This…
Viewpoint
July 07, 2025

Shirley Hung

Partner

Harpreet Makan

Practice Director

Dushyant Bhandari

Senior Analyst

Systems of Execution (SoE) in Finance: Transforming Financial Planning and Analysis (FP&A)

In today’s volatile and growth-focused economic landscape, with increasing stakeholder expectations, traditional Financial Planning and Analysis (FP&A) systems are no longer sufficient. These systems are often static, rely on manual data consolidation, and offer siloed reporting,…
PEAK Matrix®
April 04, 2024

Sharath Hari N

Vice President

Shikha Raina

Practice Director

Pranay Dhingra

Senior Analyst

Era Singh

Practice Director

People Analytics Platforms PEAK Matrix® Assessment 2024

In today’s business environment, talent decisions must transcend subjective opinions or gut feelings. Data-driven insights from people analytics platforms empower organizations to make informed talent management decisions. By aggregating people data and generating meaningful insights, these…
Viewpoint
March 26, 2024

Arpit Mehra

Practice Director

Naga Koundinya

Senior Analyst

Bridging the Data Gap: the Power of Synthetic Data

This report underscores synthetic data’s vital role in addressing data challenges during AI initiatives. It highlights the significance of leveraging synthetic data to train and optimize AI models effectively. Additionally, it explores best practices for using…
PEAK Matrix®
March 21, 2024

Vishal Gupta

Partner

Abhigyan Malik

Practice Director

Arpit Mehra

Practice Director

Shubham Yadav

Senior Analyst

Analytics and Artificial Intelligence (AI) Services Specialists PEAK Matrix® Assessment 2024

Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. Additionally, a stringent regulatory environment is prompting enterprises to cautiously approach the adoption of generative AI.…
PEAK Matrix®
June 30, 2020

Somya Bhadola

Practice Director

Akanksha Sohil

Senior Analyst

Insurance Analytics and Insights (A&I) Third-party Services PEAK Matrix® Assessment 2020

In recent times, insurance Analytics & Insights (A&I) has emerged as a fast-growing, high-potential market. Insurance enterprises are looking beyond traditional data management services to focus on customer experience. To tap into the dynamically changing consumer…
PEAK Matrix®
Dec. 19, 2019

Nitish Mittal

Partner

Chunky Satija

Vice President

Priya Sahni

Vice President

Life Sciences Data and Analytics Services for Sales and Marketing Services PEAK Matrix™ Assessment with Service Provider Landscape 2020

The traditional methods of sales and marketing are failing due to the changing landscape of the life sciences industry. Data and Analytics (D&A) is revolutionizing the industry as analytics-based insights are replacing instinct-based decision-making. S&M is…
PEAK Matrix®
May 09, 2019

Vishal Gupta

Partner

Deepthi Mudunooru

Practice Director

Customer Experience (CX) Analytics – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The contact center outsourcing industry has undergone a transcendental shift. It is no longer concentrating only on reducing cost for the organization, but also on helping them create differentiation in the market. One of the solutions…
Viewpoint
Aug. 02, 2018

Amardeep Modi

Vice President

Reimagining the Employee Experience in the Age of Artificial Intelligence

In this era of digital disruption, attracting and retaining customers through enhanced Customer Experience (CX) practices are top of mind with corporate leadership. But what about Employee Experience (EX)? Higher employee satisfaction certainly results in a…
Provider Compendium
July 25, 2018

Sharang Sharma

Vice President

Analytics Business Process Services (BPS) – Service Provider Compendium 2018

The analytics BPS service provider compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the analytics BPS market. The study provides a detailed five-page profile of each analytics BPS service provider assessed, which…
PEAK Matrix®
May 02, 2018

Vishal Gupta

Partner

Sharang Sharma

Vice President

Analytics Business Process Services (BPS) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

Next-generation technologies, such as Internet of Things (IoT), Artificial Intelligence, and automation, are driving the new wave of revolution in the industry. While analytics is being recognized as the key pillar of digital revolution, it has…
Provider Compendium
Aug. 23, 2017

Sharang Sharma

Vice President

Vishal Gupta

Partner

Analytics Business Process Services (BPS) – Service Provider Compendium 2017

The Analytics Business Process Services (BPS) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the analytics BPS market. The study provides a detailed five-page profile of each analytics BPS…
State of the Market
July 15, 2017

Sharang Sharma

Vice President

Vishal Gupta

Partner

Analytics Business Process Services (BPS) – Analytics Disrupting Traditional Decision Making for Businesses – The Quest for More Continues

Witnessing a robust growth of 25-28% over 2015-2016, the global analytics BPS reached a market size of over US$5 billion at the end of 2016. The last 12-18 months have witnessed evolving buyers demanding end-to-end analytics…
Viewpoint
May 06, 2017

Rajesh Ranjan

Managing Partner

Finance of the Future

In a rapidly changing world, that is leading to increased localization and uncertainty, asset-light organizations have the advantage of being more agile and swift as they respond to these changes. The Finance & Accounting (F&A) of…
PEAK Matrix®
May 03, 2017

Sharang Sharma

Vice President

Vishal Gupta

Partner

Analytics Business Process Services (BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Analytics’ acceptance as a powerful tool for enterprises to achieve targeted business outcomes and create value is creating significant demand for advanced analytics. However, it is also giving rise to expectations of basic analytics (reporting, in…
PEAK Matrix®
Dec. 27, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

Big Data & Analytics Services in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016: Rush For The New Gold

The need to deliver personalized services, manage dynamic regulatory environment and emerging risks, and contain costs are driving the adoption of big data & analytics in the global banking industry. Banks are geared up to process…
PEAK Matrix®
Dec. 19, 2016

Manu Aggarwal

Partner

Robin Jain

Practice Director

Retail Banking BPO – State of the Market with PEAK Matrix™ Assessment 2016: Analytics and Innovation at the Forefront in Challenging Times

The market for third-party BPO in retail banking reached US$0.9 billion in 2015, and is expected to continue to grow at 4-7%. North America and United Kingdom continue to drive demand in this space. Asia Pacific…
Thematic Report
Sep. 19, 2016

Bridging the Talent Gap: Global Hotspots for Analytics Services

Background of the research Analytics services are witnessing rapid adoption, primarily driven by the need for agility, quick turnaround, and demand for relevant & customer centric products/solutions. The industry is evolving both in terms of segments…
PEAK Matrix®
Sep. 10, 2015

Abhishek Singh

Partner

Jimit Arora

Chief Executive Officer

Mayank Maria

Vice President

Nitish Mittal

Partner

Life Sciences Big Data and Analytics IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2015

Introduction The healthcare and life sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm…

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