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    Banking and Financial Services Intelligent Operations Learning & development Outsourcing
    • PEAK Matrix®
      Dec. 03, 2025
      Ronak Doshi

      Ronak Doshi

      Partner
      Sakshi Maurya

      Sakshi Maurya

      Practice Director
      Anand Gopalakrishnan

      Anand Gopalakrishnan

      Senior Analyst
      Ritwik Rudra

      Ritwik Rudra

      Senior Analyst

      Payments Business Process Services (BPS) PEAK Matrix® Assessment 2025

      The payments Business Process Services (BPS) landscape is entering a transformative growth phase as enterprises reimagine payments as a strategic enabler rather than a cost center. The proliferation of real-time payment rails, cross-border flows, and digital…
    • Thematic Report
      July 12, 2019
      Manu Aggarwal

      Manu Aggarwal

      Partner
      Ronak Doshi

      Ronak Doshi

      Partner
      Robin Jain

      Robin Jain

      Practice Director
      Pranati Dave

      Pranati Dave

      Vice President
      Deepjyoti Mili

      Deepjyoti Mili

      Senior Manager
      Supriya Rajpal

      Supriya Rajpal

      Manager

      Enterprise Perspectives on Next-Generation of Outsourcing – Moving From Services Delivery to Business Orchestration

      Mounting digital transformation pressures and changing consumer preferences are disrupting the current financial services landscape. Buyer needs in this evolved setup are changing, leading to a shift in expectations from the service providers. Although traditional factors…
    • Thematic Report
      Dec. 01, 2020
      Shirley Hung

      Shirley Hung

      Partner
      Akshay Pandita

      Akshay Pandita

      Practice Director

      Is Work From Home (WFH) the Future of Work? A Perspective on WFH, Locations, and Delivery Strategy Beyond COVID-19

      The COVID-19 crisis has led to a marked shift in how work is carried out. As the coronavirus pandemic spread globally in early 2020 and governments ordered nationwide shutdowns, companies swiftly began to move their employees…

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