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Viewpoint May 31, 2023
The FinTech Industry’s Outsourcing Needs
Driven by a high degree of digital adoption, FinTechs have established themselves as significant participants in the Banking and Financial Services (BFS) industry. In their pursuit to scale their operations while maintaining their agility and innovation,… -
State of the Market Sep. 18, 2025
Capital Market Operations Services State of the Market 2025
Capital markets enterprises are accelerating transformation agendas to respond to rising regulatory complexities, cost pressures, and growing investor demands across wealth, pensions, and alternative assets. The shift to outsourced operating models is gaining momentum, especially in… -
Webinar Deck Sep. 02, 2025
Webinar Deck: 2026 Enterprise Services Outlook: Growth, Agentic AI & More
What do organizations need to prepare for as we look forward to 2026? Watch Everest Group’s subject-matter experts Shirley Hung, Vignesh Kannan, and AS Yamohiadeen to explore what lies ahead in 2026 across Finance & Accounting,… -
Webinar Deck March 11, 2025
Webinar Deck: Unlock Untapped Spend in the Age of AI and CX
Enterprise spending priorities in traditional areas have largely matured, and they have a playbook on how to optimize it. However, a wave of new pressures – including evolving regulations, geopolitical shifts, supply chain disruptions, tariffs, and… -
FEATUREDWebinar Deck June 12, 2025
Webinar Deck: Actionable Strategies for Providers to Drive Growth: A First Look at Elevate – Dallas 2025
Watch a dynamic preview of our new conference, Elevate – Dallas 2025, where services and technology providers gained actionable growth strategies as they navigated today’s complex market landscape. In this engaging session, we unpacked what to… -
PEAK Matrix® Dec. 03, 2025
Payments Business Process Services (BPS) PEAK Matrix® Assessment 2025
The payments Business Process Services (BPS) landscape is entering a transformative growth phase as enterprises reimagine payments as a strategic enabler rather than a cost center. The proliferation of real-time payment rails, cross-border flows, and digital… -
Provider Compendium Sep. 29, 2025
Capital Markets Operations Services – Provider Compendium 2025
The capital markets operations ecosystem is rapidly transforming as firms strive to modernize platforms, manage risks, and meet regulatory demands. This compendium features 11 providers’ fact-based profiles, capturing their offerings, client coverage, technology adoption, delivery footprints,… -
State of the Market Dec. 24, 2024
Future-Ready Payments: The Payment Sourcing Handbook
The global payments market is rapidly transforming, driven by technology advances and digitalization. As the payment enterprise ecosystem becomes more diverse and interconnected, companies must make strategic sourcing decisions to remain competitive and prepared for the… -
State of the Market Aug. 12, 2025
Alternative Assets Operations Services State of the Market 2025
Alternative asset management is rapidly transforming, driven by a projected surge toward US$30 trillion in Assets Under Management (AUM) by 2030. This growth is creating unprecedented operational complexity, with institutions now facing new investor demands, irregular… -
Webinar Deck Jan. 21, 2025
Webinar Deck: Europe and UK&I IT Services Outlook 2025
With pressing choices to be made about sourcing, costs, operating models, and AI adoption, enterprises and providers need to stay ahead of seismic shifts in the IT services landscape. With several anticipated avenues of disruption on… -
State of the Market Dec. 16, 2024
After the Mortgage Downturn: Lending Services Operations State of the Market 2024
The lending industry is significantly transforming after two years of elevated interest rates across mortgage, commercial, and retail products. Recent rate cuts, coupled with easing inflation, have provided relief to borrowers, paving the way for renewed… -
PEAK Matrix® Dec. 02, 2025
ServiceNow Services PEAK Matrix® Assessment 2025
ServiceNow is emerging as a unified platform for digital transformation, enabling enterprises to streamline operations, break down functional silos, and deliver intelligent, AI-driven workflows. Organizations are shifting from limited ITSM use cases to broader adoption across… -
PEAK Matrix® Aug. 12, 2025
Microsoft Business Applications Services PEAK Matrix® Assessment 2025 – Focus on CRM and ERP Services
Rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s investments in AI and its advanced capabilities, such as generative… -
Webinar Deck Feb. 04, 2025
Webinar Deck: Embracing Change and Innovation: What's Next for BFSI 2025 and Beyond
The BFSI (banking, financial services, and insurance) landscape is evolving at an unprecedented pace. This industry is undergoing a seismic shift fueled by rapid technological advancements, evolving customer expectations, increasing regulatory scrutiny, and new business models.… -
PEAK Matrix® July 31, 2025
Capital Markets Operations Services PEAK Matrix® Assessment 2025
The global capital markets operations landscape is rapidly advancing as institutions seek to serve a fast-growing pool of wealth, pension, and alternative asset investors while maintaining margin pressure and heightened regulatory scrutiny. Demand from asset and… -
Provider Compendium Feb. 14, 2025
Experience-driven Integrated BFS Operations Provider Compendium 2025
Banking and Financial Services (BFS) firms are increasingly seeking providers that offer integrated front- and back-office solutions to optimize costs, streamline operations, and enhance customer experiences. This provider consolidation trend promotes greater accountability, accelerates time-to-market, and… -
PEAK Matrix® Nov. 07, 2024
Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment 2024
Banking and Financial Services (BFS) firms are increasingly seeking providers that offer integrated front- and back-office solutions to optimize costs, streamline operations, and enhance customer experiences. This provider consolidation trend promotes greater accountability, accelerates time-to-market, and… -
Provider Compendium March 12, 2025
Lending Services Operations – Provider Compendium 2025
The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and… -
PEAK Matrix® Jan. 27, 2025
SAP Business Application Services PEAK Matrix® Assessment 2025
The SAP services market is strategically evolving from traditional enterprise software to a key digital transformation driver. With initiatives such as RISE with SAP and GROW with SAP, the focus has now shifted to cloud adoption,… -
State of the Market June 13, 2024
High Tide of Transformation – Financial Crime and Compliance (FCC) State of the Market 2024
Financial Crime and Compliance (FCC) operations are steadily as Banking and Financial Services (BFS) providers reduce operational expenses amid limited budgets. However, they must navigate complex regulations to avoid fines while maintaining a seamless customer experience.…
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