PEAK Matrix® (1) State of the Market (1) Viewpoint (1)

Africa (3) Agentic AI (11) AI platforms (2) AIOps (3) Analytics (4) Artificial intelligence (AI) (6) Australia/New Zealand (1) BPaaS (4) Build-Operate-Transfer (BOT) (2) Business outcomes (1) Business Process Outsourcing (BPO) (11) Cards & payments (16) Centers of Excellence (COE) (2) Central & Eastern Europe (7) Central America & Caribbean (1) Cloud computing (1) Commercial banking (17) Consumer/retail banking (2) Contact center operations (4) Contact Center-as-a-Service (CCaaS) (2) Conversational AI (2) Customer experience management (CXM) (28) Customer feedback & satisfaction (CSAT, NPS, CES) (3) Customer insights & analytics (1) Data catalog (1) Data governance & quality (2) Data integration (1) Data management (2) Data modernization (1) Data observability (2) Data security & privacy (1) Data visualization (1) DataOps (1) East Asia (1) Finance operations (1) Finance regulatory reporting & compliance (1) Financial compliance & controls (1) Financial Crime & Compliance (FCC) (6) Financial market infrastructure (1) Financial risk (1) Generative AI (GenAI) (6) Global Business Services (GBS) (3) Global Capability Center (GCC) (2) Global Engineering Center (GEC) (1) Impact sourcing (2) India (3) Innovation (2) Intelligent Document Processing (IDP) (7) IT modernization (1) Lending (5) Life sciences commercial (2) Managed Services (3) Marketing (4) Marketing operations (2) Master Data Management (MDM) (1) Medical devices/MedTech (1) Middle East (5) Mortgages (5) North America (10) Offshore Development Center (ODC) (1) Outsourcing (3) Outsourcing strategy (1) Process automation platforms (11) Process intelligence (1) Process orchestration (1) Real-world evidence/data (RWE/RWD) (2) Revenue Cycle Management (RCM) (12) Risk management (1) Service Integration and Management (SIAM) (5) Shared services (1) South America (3) Southeast Asia (3) Specialists (1) Start-ups (1) Strategic sourcing (2) The Philippines (1) Transformation (2) Western Europe (6)

3i Infotech Ltd. (1) Accenture (7) Acuity Knowledge Partners (1) Adobe (2) AgileOne (1) Aiden AI (1) Akkodis (1) Alight Solutions (1) Alterra (1) Altran (1) Amazon Web Services (AWS) (5) AML RightSource (1) Anthropic (1) ANZ (1) Appian (2) AstraZeneca (1) AT&T (1) Atlassian (1) BASF (1) BMC (1) Borealis (1) Boston Consulting Group (1) C3.ai (1) Capgemini (5) CASK NX (1) Celestica (1) CGI (2) CHETU (1) Coforge (2) Cognizant (5) Concentrix (2) Conduent (1) Cprime (1) Crossfuze (1) Cyclone Robotics (1) Dataiku (1) Datamatics (1) DCM Operations (1) Deloitte (3) DXC Technology (5) eClerx (1) Eli Lilly & Co (1) Evalueserve (1) Exela Technologies (1) EXL (4) EY (3) Firstsource (3) FIS (1) Flexera (1) Freshworks (1) Fujitsu (1) Genpact (5) Globant (1) Google cloud platform (3) Guidehouse (1) H2o.ai (1) HCLTech (4) HGS (2) IBM (5) IFS (1) Infosys (6) inMorphis (1) InvGate (1) Ivanti (1) Jade Global (1) KANINI (1) Kore.ai (1) KPMG (3) Kyndryl (1) LambdaTest (1) Lysis Operations (1) ManageEngine (1) McKinsey & Company (1) Mendix (1) Merck & Co (1) Microsoft (1) Microsoft Azure (2) Mindtree (2) Mobile Reach (1) Mphasis (3) NewRocket (1) NTT DATA (5) OutSystems (1) Plat4mation (1) PwC (2) Rezolve.ai (1) RSM Global (1) Salesforce (2) SAP (1) ServiceNow (3) Sonata Software (1) Soroco (1) Stefanini (2) Sutherland Global Services (3) Tanium (1) TaskUs (2) TCS (7) Tech Mahindra (4) Teleperformance (4) Telstra (1) TELUS International (3) UST (1) USU (1) Vodafone (1) Wipro (6) WNS (3) Writer (1) XBP Global (1) Xurrent (1) Zoho Creator (1)

Banking and Financial Services Intelligent Operations Customer Experience Management CX Excellence CXM Technology Everest Group Strategic Access | Consulting Everest Group Strategic Access | Investor Financial Crime and Compliance Healthcare Provider Outsourcing Excellence

Aishwarya Barjatya (1) Anand Gopalakrishnan (1) Dheeraj Maken (2) Kashvi Mittal (1) Mohit Kumar (1) Rahul Mittal (1) Ronak Doshi (2) Sharang Sharma (1) Srawesh Subba (2)