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  • State of the Market
    Sep. 22, 2025

    Process mining software analyzes process-related information from event logs generated by ERP, CRM, and other enterprise systems to offer a fact-based approach to discover, monitor, and optimize as-is processes. It is a data-based approach to process…
  • Location Spotlight
    Aug. 05, 2025

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the…
  • Provider Compendium
    Aug. 01, 2025

    Process mining drives operational excellence and facilitates enterprises’ digital transformation initiatives. By analyzing event logs from enterprise systems such as ERP and CRM, it offers a fact-based approach to discover, monitor, and optimize as-is processes. The…
  • PEAK Matrix®
    July 16, 2025

    In recent years, life sciences enterprises have reprioritized and overhauled their R&D investments. They now focus on streamlining their pipelines and shifting toward new and large molecules. This transformation has compelled aggressive cost containment initiatives, prompting…
  • State of the Market
    June 27, 2025

    Intelligent Document Processing (IDP) uses AI to capture, categorize, and extract data from various document types for further processing. This typically non-invasive solution can integrate with internal applications, systems, and other automation platforms. IDP technology providers…
  • Tech Launch Perspective
    July 31, 2025

    Fenergo’s FinCrime OS, launched in July 2025, positions itself as a unified Financial Crime Compliance (FCC) platform embedded with agentic AI to streamline operations across onboarding, due diligence, AML, and transaction monitoring. Built on Fenergo’s existing…
  • Tech Launch Perspective
    July 22, 2025

    Google Cloud’s announcements at the RSA Conference (RSAC) 2025 advance its unified, intelligence‑centric cyber defense vision. Key updates fall into four strategic pillars: AI‑powered security operations – Gemini AI agents are embedded in the Security Operations…
  • Thematic Report
    July 15, 2025

    Europe’s digital and regulatory environment is reshaping how cloud services are consumed and governed. With growing geopolitical tensions, increasing data protection mandates, and rising concerns around foreign surveillance laws, the sovereign cloud has become central to…
  • PEAK Matrix®
    March 28, 2024

    The Trust and Safety (T&S) industry has undergone significant changes, driven by the increasing volumes and diversity of content formats, the dynamic regulatory landscape online, and the need for nuanced regional content moderation services. Further, the…
  • Provider Compendium
    Sep. 30, 2025

    In recent years, life sciences enterprises have reoriented their R&D investments, prioritizing pipeline efficiency and a strategic focus on large and novel molecules. This shift has intensified efforts around cost containment and created a stronger need…
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…
  • Provider Compendium
    Dec. 22, 2023

    Customer Experience Management (CXM) Service Provider Compendium 2023 provides detailed and fact-based snapshots of 54 CXM service providers. Each profile offers a comprehensive view of the provider’s scale of operations, digital solutions, portfolio mix, and delivery…
  • Voice of the Customer
    July 29, 2025

    Enterprises face a surge in identities, human, machine, and application, across on-premises, multi-cloud, and edge environments. Against that backdrop, Identity and Access Management (IAM) technology has become the control plane for enforcing Zero-trust policies, ensuring compliance…
  • Thematic Report
    Jan. 15, 2024

    Everest Group’s Service Provider Compass reports provide multiparameter insights into providers’ presence, scale, and prominence for leading services in major delivery locations worldwide. These studies rely on secondary research and emphasize scale, delivery presence, internal brand…
  • PEAK Matrix®
    Sep. 12, 2025

    As enterprises accelerate digital transformation, low-code application development platforms are playing an increasingly strategic role in enabling organizations to quickly build engaging, intuitive, and personalized applications. Unlike traditional development approaches, low-code solutions empower businesses to enhance…
  • Voice of the Customer
    June 26, 2025

    With rapid digitization expanding the attack surface, the rise in sophisticated and state-sponsored cyber threats, and intensifying regulatory scrutiny on breach monitoring and reporting, demand for comprehensive Cyber Threat Detection and Response (CTDR) solutions continues to…
  • PEAK Matrix®
    Sep. 12, 2025

    As enterprises accelerate digital transformation, the focus on intelligence and decision support is becoming central to business success. Low-code application development platforms are increasingly being leveraged to build applications that provide actionable insights, enable complex analysis,…
  • PEAK Matrix®
    Sep. 01, 2023

    After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.…
  • Thematic Report
    July 14, 2025

    Agentic AI is an evolved form of artificial intelligence that enables autonomous agents to set goals, make decisions, and take adaptive actions independently. These agents can decompose complex workflows into manageable subtasks, align their actions with…
  • PEAK Matrix®
    March 31, 2023

    Trust and Safety (T&S) is a rapidly evolving field. With the rise of new content types such as generative AI and the metaverse, enterprises are now faced with newer challenges due to these developments. Today, with…

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