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Voice of the Customer
Jan. 02, 2026

Manu Aggarwal

Partner

Abhishek A.K.

Vice President

Abhilasha Sharma

Practice Director

Aakash Verma (RCPG)

Senior Analyst

Retail and Consumer Packaged Goods (CPG) Voice of the Customer (VoC) 2026

Retail and Consumer Packaged Goods (CPG) enterprises are rapidly evolving their technology agendas in response to shifting consumer behavior, economic uncertainty, and the need for greater operational resilience. As digital transformation initiatives mature, enterprises increasingly rely…
PEAK Matrix®
July 16, 2025

Chunky Satija

Vice President

Durga Ambati

Vice President

Sanket Anshuman

Senior Analyst

Life Sciences AI and Analytics Services for Commercial PEAK Matrix® Assessment 2025

In recent years, life sciences enterprises have reprioritized and overhauled their R&D investments. They now focus on streamlining their pipelines and shifting toward new and large molecules. This transformation has compelled aggressive cost containment initiatives, prompting…
Provider Compendium
Dec. 18, 2025

Vishal Gupta

Partner

Abhigyan Malik

Practice Director

Oishi Mazumder

Senior Analyst

Abhiram Srivatsa

Senior Analyst

Shubham Yadav

Senior Analyst

Data and AI Services Specialists – Provider Compendium 2025

Enterprises across industries are accelerating their data and AI initiatives but continue to face challenges such as fragmented data environments, limited access to skilled talent, and the need for advanced IP, platforms, and industry-specific solutions. Specialist…
PEAK Matrix®
Sep. 30, 2025

Hrishi Raj Agarwalla

Vice President

Ravneet Kaur

Practice Director

Yashika Roy

Senior Analyst

Sanchita Gupta

Senior Analyst

Harshit Garg

Analyst

Global Capability Center (GCC) Transformation Capabilities in India – PEAK Matrix® Assessment 2025

Global Capability Centers (GCCs) are rapidly evolving from cost-focused delivery hubs into strategic business transformation enablers. They now drive enterprise-wide innovation, enhance customer and employee experiences, and deliver measurable business impact. Key trends shaping this evolution…
Provider Compendium
Sep. 30, 2025

Chunky Satija

Vice President

Durga Ambati

Vice President

Sanket Anshuman

Senior Analyst

Shashwat Sheel Bharadwaj

Analyst

Rashi Garg

Assistant Manager

Life Sciences AI and Analytics Services for Commercial – Provider Compendium 2025

In recent years, life sciences enterprises have reoriented their R&D investments, prioritizing pipeline efficiency and a strategic focus on large and novel molecules. This shift has intensified efforts around cost containment and created a stronger need…
PEAK Matrix®
July 06, 2021

Arkadev (Arko) Basak

Partner

Aniruddha Kulkarni

Vice President, Business Transformation

Krishna Sai Charan

Vice President

Rhea Nijhawan

Senior Analyst

Utkarsh Chaudhary

Senior Analyst

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessment 2021

The global Contingent Workforce Management (CWM) market is experiencing rapid transformation, as buyers demand increasing services from service providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to manage additional labor…
Provider Compendium
Sep. 25, 2020

Arkadev (Arko) Basak

Partner

Krishna Sai Charan

Vice President

Rhea Nijhawan

Senior Analyst

Contingent Workforce Management (CWM) – Service Provider Compendium 2020

Everest Group’s Contingent Workforce Management (CWM) - Service Provider Profile Compendium 2020 positions 23 CWM service providers / Managed Service Providers (MSPs). It provides accurate, comprehensive, and fact-based snapshots of 12 CWM service providers /Managed Service…
PEAK Matrix®
Aug. 07, 2020

Arkadev (Arko) Basak

Partner

Vishal Gupta

Partner

Krishna Sai Charan

Vice President

Sailesh Hota

Vice President

Rhea Nijhawan

Senior Analyst

Contingent Workforce Management (CWM) – Service Provider Landscape with Services PEAK Matrix® Assessment 2020

The global Contingent Workforce Management (CWM) market is experiencing rapid transformation, as buyers demand an increasing scope of services from service providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to…
PEAK Matrix®
April 15, 2020

Arkadev (Arko) Basak

Partner

Krishna Sai Charan

Vice President

Rhea Nijhawan

Senior Analyst

Services Procurement – Service Provider Landscape with PEAK Matrix® Assessment 2020: Unlocking the True Potential of Services Procurement

While temporary labor still constitutes a major proportion of MSP managed spend, services procurement has also managed to garner significant share over the past few years, with its share in the total spend managed by MSPs…
State of the Market
Oct. 10, 2019

Vishal Gupta

Partner

Krishna Sai Charan

Vice President

Rhea Nijhawan

Senior Analyst

Managed Service Provider (MSP) Annual Report 2020: Leading Through Market Disruption

The global Managed Service Provider (MSP) market is growing steadily on the back of rising demand for contingent workforce across geographies and industries. It experienced a growth rate of 13% in 2018, particularly in the emerging…
PEAK Matrix®
Oct. 01, 2019

Arkadev (Arko) Basak

Partner

Krishna Sai Charan

Vice President

Services Procurement – Service Provider Landscape with PEAK Matrix™ Assessment 2019

While temporary labor still constitutes a major chunk of the MSP managed spend, services procurement has managed to garner a significant share in the past few years and its share in the total spend managed by…
PEAK Matrix®
Sep. 30, 2019

Arkadev (Arko) Basak

Partner

Vishal Gupta

Partner

Managed Service Providers (MSP) in North America – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

North America is the biggest and the most developed MSP market globally, with most of the global MSPs having substantial expertise in this region. Owing to the maturity of the market, the North American clients are…
Provider Compendium
Aug. 21, 2019

Arkadev (Arko) Basak

Partner

Krishna Sai Charan

Vice President

Rhea Nijhawan

Senior Analyst

Managed Service Provider (MSP) – Service Provider Compendium 2019

The Managed Service Provider (MSP) – Service Provider Profile Compendium 2019 provides accurate, comprehensive, and fact-based snapshots of service providers in the MSP market. The study provides a detailed profile of each MSP service provider assessed,…
PEAK Matrix®
June 28, 2019

Arkadev (Arko) Basak

Partner

Vishal Gupta

Partner

Managed Service Provider (MSP) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The global Managed Service Provider (MSP) market is undergoing tremendous change owing to buyer requirements for more strategic solutions. In additional to the traditional temporary labor, buyers are increasingly relying on their service providers to manage…
Provider Compendium
Oct. 18, 2018

Arkadev (Arko) Basak

Partner

Vishal Gupta

Partner

Krishna Sai Charan

Vice President

Managed Service Provider (MSP) – Service Provider Profile Compendium 2018

The Managed Service Provider (MSP) – Service Provider Profile Compendium 2019 provides accurate, comprehensive, and fact-based snapshots of service providers in the MSP market. The study provides a detailed profile of each MSP service provider assessed,…
PEAK Matrix®
Sep. 24, 2018

Arkadev (Arko) Basak

Partner

Vishal Gupta

Partner

Managed Service Provider (MSP) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

The global Managed Service Provider (MSP) market is undergoing tremendous change owing to buyer requirements for more strategic solutions. In additional to the traditional temporary labor, buyers are increasingly relying on their service providers to manage…
State of the Market
June 12, 2017

Managed Service Provider (MSP) Annual Report 2016 – Embracing the New Talent Landscape

The global Managed Service Provider (MSP) market continued to remain one of the fastest growing single-process HRO markets. It posed a high growth rate of 12% in 2016 backed by the strong rise in the emerging…