• State of the Market
    June 30, 2025

    The global services market registered modest growth in 2024, with revenue increasing by 2-4% to approximately US$290 billion. This growth marked a continued deceleration from the strong post-COVID-19 rebound, driving an approximately 12% surge in global…
  • Thematic Report
    April 07, 2025

    LATAM is a strong nearshore option for global service delivery, offering proximity to North America, a skilled bilingual workforce, and cost benefits. Companies seeking operational efficiency and geographic diversification through nearshoring turn to this region. LATAM’s…
  • State of the Market
    March 25, 2025

    Risk Watch 2025: Preparing for Business and Operational Uncertainties is our flagship Locations State of the Market report. It interprets developments and trends related to global service locations to help businesses design a location portfolio strategy.…
  • State of the Market
    June 03, 2024

    The global services market grew by approximately 12% in 2022, reaching a value of about US$275 billion. However, momentum slowed in 2023, with market revenue expanding only by 3-5% to nearly US$285 billion by year-end. Moreover,…
  • Location Spotlight
    July 28, 2023

    Everest Group’s Location Spotlight reports provide a concise and insightful assessment of global services delivery locations, both established and emerging/next-wave, categorized by country and city. The reports serve as a valuable resource for global sourcing practitioners…
  • State of the Market
    April 11, 2023

    The Global Locations State of the Market Report 2023 interprets developments and trends related to global service locations, with the aim to design a best-fit locations portfolio strategy. The report is divided into three parts –…
  • Location Spotlight
    March 27, 2023

    Everest Group’s Location Spotlight reports offer a concise and insightful assessment of both established and emerging/next-wave global services delivery locations, categorized by country and city. The reports enable global sourcing practitioners and location strategy professionals to…
  • State of the Market
    Dec. 29, 2022

    The global services market grew significantly in 2021 and 2022 across geographies driven by factors such as strong post-pandemic recovery, increased demand for value-added and digital services, and higher enterprise offshoring/nearshoring. However, global macroeconomic conditions and…
  • On June 20, 2022, Colombia elected its first leftist president, Gustavo Petro. A former guerrilla rebel member, Petro has promised radical reforms to address challenges related to inflation and inequality, bring in foreign investments, and reduce…
  • Location Spotlight
    June 14, 2022

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals stay ahead of competition…
  • PEAK Matrix®
    Nov. 24, 2021

    The pandemic-induced slowdown subdued the global services market’s growth in 2020. However, the market rebounded in 2021 and is poised to grow further in 2022, driven by factors such as a strong recovery, increased demand for…
  • State of the Market
    Nov. 23, 2021

    The global services market experienced subdued growth in 2020 in the wake of the pandemic. However, the market rebounded in 2021 and is poised to grow further in 2022, driven by factors such as a strong…