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  • Provider Compendium
    Jan. 04, 2023

    Everest Group’s Healthcare Customer Experience Management (CXM) Services in North America – Service Provider Compendium provides comprehensive and fact-based snapshots of 19 CXM service providers and includes insights on the healthcare CXM service provider landscape in…
  • PEAK Matrix®
    Nov. 22, 2022

    The healthcare Customer Experience Management (CXM) market has grown steadily after the pandemic due to the increasing focus of healthcare enterprises on member and patient experience and care management. The rising demand for customer engagement touchpoints…
  • Provider Compendium
    March 06, 2018

    The mortgage BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 12 service providers in the market. These include Accenture, , Cognizant, Mphasis-Digital Risk, Firstsource, Genpact, HCL, Infosys, Intelenet, Sutherland Global Services, TCS,…
  • Provider Compendium
    Sep. 28, 2017

    The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Capgemini, CGI, Cognizant, Concentrix, Conduent, DXC, EXL, Firstsource, Genpact, HCL, Infosys, Intelenet, Sutherland Global…
  • Provider Compendium
    April 18, 2017

    The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 20 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of…
  • Thematic Report
    Aug. 31, 2016

    Introduction The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the market. Each five-page profile presents a comprehensive picture of a provider’s service suite, scale of…