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    • Thematic Report
      Sep. 27, 2019
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner
      Robin Jain

      Robin Jain

      Practice Director
      Krishna Sai Charan

      Krishna Sai Charan

      Vice President

      Business-Process-as-a-Service (BPaaS) Adoption Debunked – Current and Future Direction

      As the realities of the global business environment change, the Business Process Services (BPS) industry is under immense pressure to transform. Buyers are struggling with unique challenges and are increasingly demanding results beyond cost reductions and…
    • State of the Market
      Dec. 27, 2017
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner
      Anil Vijayan

      Anil Vijayan

      Partner
      Priyanka Mitra

      Priyanka Mitra

      Vice President
      Krishna Sai Charan

      Krishna Sai Charan

      Vice President

      Multi-Process Human Resources Outsourcing (MPHRO) – Annual Report 2018

      The global Multi-Process Human Resource Outsourcing (MPHRO) has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-7% between 2014-2016. The growth has been particularly strong in the emerging markets of Asia…
    • PEAK Matrix®
      Sep. 28, 2017
      Anil Vijayan

      Anil Vijayan

      Partner
      Priyanka Mitra

      Priyanka Mitra

      Vice President
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner

      Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

      The MPHRO service provider landscape continues to be dominated by the top five providers - Accenture, ADP, Alight Solutions, IBM, and NGA Human Resources, in terms of market success and delivery capability. However, other players are…
    • Provider Compendium
      Dec. 09, 2016
      Anil Vijayan

      Anil Vijayan

      Partner
      Priyanka Mitra

      Priyanka Mitra

      Vice President
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner

      Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2016

      The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016. This report provides comprehensive…
    • PEAK Matrix®
      Aug. 11, 2016
      Anil Vijayan

      Anil Vijayan

      Partner
      Harsh Kapoor

      Harsh Kapoor

      Assistant Manager
      Priyanka Mitra

      Priyanka Mitra

      Vice President
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner

      Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016

      The MPHRO service provider landscape is dominated by the top five providers in terms of market success and delivery capability. However, other players have also invested in developing their capabilities and some of them have seen…
    • PEAK Matrix®
      Jan. 25, 2016
      Amardeep Modi

      Amardeep Modi

      Vice President
      Manu Aggarwal

      Manu Aggarwal

      Partner
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner

      Healthcare Payer BPO – Service Provider Landscape with PEAK Matrix™ Assessment

      Introduction The healthcare payer market is undergoing a rapid transformation. With ObamaCare taking effect and boosting enrollments, several new payers find themselves overwhelmed while handling an unprecedented surge in volume. Also, as a result of the…
    • Provider Compendium
      Dec. 30, 2015
      Harsh Kapoor

      Harsh Kapoor

      Assistant Manager
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner

      Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2015

      Introduction The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015. This report provides…
    • PEAK Matrix®
      Feb. 20, 2015
      Rajesh Ranjan

      Rajesh Ranjan

      Managing Partner
      Vishal Gupta

      Vishal Gupta

      Partner

      Analytics Business Process Services (BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2015

      Introduction Analytics is fast emerging as a must-have component of any solution to deliver additional value and generate strategic impact for organizations. Companies are leveraging analytics to augment their decision-support mechanism, such as assessing their business…

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