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Showing 20 results
  • Provider Compendium
    Dec. 12, 2022

    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with…
  • Provider Compendium
    Dec. 12, 2022

    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with…
  • PEAK Matrix®
    Nov. 17, 2022

    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with…
  • PEAK Matrix®
    Nov. 17, 2022

    Enterprises have been leveraging SAP for a decade to effectively manage and streamline their day-to-day core business operations. In recent years, SAP has expanded its predominantly on-premise enterprise products to the cloud and launched RISE with…
  • Provider Compendium
    Sep. 13, 2022

    Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Today, enterprises expect stakeholder-centric, automation-focused, and data-/outcome-driven integrated solutions, with an…
  • PEAK Matrix®
    Aug. 10, 2022

    Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Today, enterprises expect stakeholder-centric, automation-focused, and data-/outcome-driven integrated solutions with an…
  • Provider Profiles
    Oct. 26, 2021

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and…
  • Provider Profiles
    Oct. 08, 2021

    The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and…
  • Provider Compendium
    Dec. 11, 2020

    Application management as a practice area has existed as long as applications. However, the mandate, scope, and value that enterprises demand from services have evolved tremendously over the last few years. The performance of applications is…
  • PEAK Matrix®
    Nov. 27, 2020

    Over the years, application management has evolved as a practice area with changing technologies and enterprise priorities. As with other segments within application services, the focus of application management has been on improving productivity and reducing…
  • State of the Market
    June 18, 2018

    Enterprises have always been challenged by the burden of legacy systems, which hinders their ability to become digital. The situation is exacerbated by enterprises’ disregard for and the neglect of their software architectures, which form the…
  • PEAK Matrix®
    May 30, 2018

    The QA landscape has been evolving over the past decade and there is a clear shift from independent testing of applications to a more holistic brand assurance of business processes and outcomes. Even as enterprises adopt…
  • PEAK Matrix®
    May 22, 2017

    In a competitive environment, where business success often hinges on application success, enterprises have to deliver their products and solutions to the market faster in order to stay competitive and relevant. This requires them to adopt…
  • State of the Market
    April 21, 2017

    Artificial Intelligence (AI) is no longer a fringe fantasy-riddled technology; it has witnessed high interest from enterprises, technology majors, and service providers. Its growth from basic AI to an enabler of breakthrough innovation is sparking interest…
  • State of the Market
    Jan. 31, 2017

    Insights from our research reveal that almost 50% of the enterprises are dissatisfied with their service providers, whose average performance score as strategic partners is merely 5 on 10. Whereas service providers meet the technical requirements…
  • PEAK Matrix®
    June 07, 2016

    As technology is playing a crucial role in not only enabling competitive differentiation but also molding the business model of enterprises, buyers are investing in independently validating their systems and processes. They have realized the potential…
  • PEAK Matrix®
    Sep. 17, 2015

    Introduction With technology playing a critical role in shaping the future of enterprises, buyers are increasingly investing in getting their systems and processes independently validated. In a highly competitive marketplace, service providers are strengthening their capabilities…
  • PEAK Matrix®
    July 24, 2015

    Introduction With businesses becoming digital, enterprises are investing in a comprehensive quality and risk assurance program. In an increasingly competitive market place, service providers are aiming to build wing-to-wing enterprise assurance capabilities and innovate at the…