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Provider Profiles Oct. 08, 2021
Provider Snapshot | Firstsource
The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and… -
Provider Profiles Aug. 12, 2021
Service Provider Snapshot | Mphasis
The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their… -
PEAK Matrix® Dec. 19, 2017
Digital Services in Wealth Management – Rise of Hybrid Advisory: Services PEAK Matrix™ Assessment and Market Trends 2018
Wealth management enterprises are facing challenges such as fee compression, as non-traditional competitors are offering automated investment advisory services. Further, there is an increase in demand for superior digital experience due to factors such as the… -
PEAK Matrix® Dec. 18, 2017
Identifying Strategic Partners for Change – Digital Services in P&C Insurance Services PEAK Matrix™ Assessment 2018
Competition in the Property and Casualty (P&C) insurance sector is intensifying, as new entrants, evolving customer expectations, technological innovations, and growing popularity of intermediated distribution networks threaten to disrupt established business models. Although the traditional insurance… -
State of the Market Dec. 15, 2017
Insurer of the Future: Insurance ITO Annual Report 2018
Insurers are under immense profitability pressures due to macroeconomic factors, modest premium growths, increase in catastrophic losses, and rise in customer service & technology expenses. The emergence of global connected ecosystems, disruptive business models, sharing economy,… -
As banks gear up to capitalize on the next generation of the digital wave and compete with non-traditional players, they need to align with digital-first operating models, adopt cutting-edge technologies, and foster new digital-savvy culture. To…
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PEAK Matrix® Nov. 22, 2017
Service Provider Landscape with PEAK Matrix™ Assessment 2017 for Risk & Regulatory Compliance Application Services in BFS: Sustainable Competitive Advantage Through Digital Risk & Compliance Efforts
Banks and financial institutions in North America, the United Kingdom, and Europe are inundated by regulations introduced in the aftermath of the financial crisis of 2008. Macroeconomic events, such as Brexit and presidential elections in the… -
PEAK Matrix® Sep. 22, 2017
Digital Expectations of Buyers Transforming the Service Provider Landscape – Insurance AO PEAK Matrix™ Assessment 2017 and Profiles Compendium
The insurance sector is operating in an increasingly challenging macroeconomic and financial environment, characterized by weak global demand, low inflation rates, very low-to-partially negative interest rates, increasing regulatory compliance demands, and bursts of financial market volatility.… -
State of the Market Sep. 13, 2017
Simpler, Smarter, and Seamless Capital Markets – The Digital Revolution: Capital Markets ITO Annual Report 2017
Uncertainty in the macroeconomic environment, changing regulatory landscape, sluggish growth, and threat from next-generation financial technology firms (FinTechs) are the key challenges being faced by capital markets enterprises. These challenges have forced the enterprises to revisit… -
State of the Market Sep. 06, 2017
Future of Banking – “Experience First”: Banking ITO Annual Report 2017
As banks embark on the digital transformation journey, they will move from a banking-as-a-product model to banking-as-a-service model. Signs of this transformation can already be witnessed in Europe, where the Payment Service Directive II (PSD2) has… -
PEAK Matrix® June 30, 2017
IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2017 and Profiles Compendium
Uncertainty in the geopolitical and macroeconomic environment, changing regulatory landscape, sluggish growth, and threat from next-generation financial technology firms (FinTech’s) revolutionizing customer experience and offering differentiated services are the key challenges being faced by capital markets… -
PEAK Matrix® June 30, 2017
IT Outsourcing in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2017 and Profiles Compendium
The banking industry is undergoing transition, triggered by rapidly-changing customer demands, challenging operating environment, and disruption in technologies. Banking in the future will no longer be dependent on branches and will be ubiquitous through multiple digital… -
PEAK Matrix® Nov. 30, 2016
IT Outsourcing in Global Insurance - Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium
Heightened customer expectations, stagnant growth, limited product differentiation, increasing threat from new entrants, and the stringent regulatory environment are the key challenges faced by insurers today. In addition to these industry headwinds, insurers are feeling the… -
PEAK Matrix® Sep. 16, 2016
IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium
Introduction The capital markets industry is grappling with high regulatory pressures, intense competition, and an uncertain economy. As a result of stagnated growth and a non-conducive environment to grow top-line, cost containment has become the single-most… -
PEAK Matrix® Aug. 02, 2016
IT Outsourcing in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2016 and Profiles Compendium
Stricter regulatory norms, the race to provide personalized banking experience, rise of digital banking, the pressure to contain costs, and the threat from the rise of banking ubers drove investments in banking application services market in… -
Provider Compendium Jan. 27, 2016
IT Outsourcing in Insurance – Service Provider Landscape Profile Compendium 2015
INTRODUCTION The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting… -
PEAK Matrix® Nov. 11, 2015
IT Outsourcing in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Driving Differentiation through Digital
Introduction The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting… -
PEAK Matrix® Nov. 04, 2015
IT Outsourcing in European Banking and Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2015
Introduction Globally, BFSI is the largest vertical constituting 22-26% of the total share of ITO spend. Europe remained the largest source geography in terms of the number of BFSI IT outsourcing transactions in 2014, with 54%… -
PEAK Matrix® Aug. 13, 2015
IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2015: A Crowded Marketplace
Introduction The capital markets industry continues to grapple with high regulatory pressures, intense competition, and an uncertain economy. Market participants are adopting disruptive business models to contain costs and improve profitability. As the financial services industry… -
PEAK Matrix® June 27, 2015
IT Outsourcing in Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Rise of the Challengers
Introduction In 2014, banks continued to face multiple challenges such as revenue pressures, cost reduction, regulatory compliance, legacy modernization, and increasing customer expectations. As a result, banks are required to evolve across the value chain and…
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