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  • NEW
    Tech Provider Spotlight
    May 25, 2026

    Voice remains a critical channel for Customer Experience Management (CXM), particularly for high-volume, urgent, complex, or sensitive interactions. However, traditional voice operations continue to face challenges such as demand volatility, long wait times, fragmented systems, inconsistent…
  • Webinar
    May 15, 2026

    AI investment in CX is surging. Real impact is not. Rising expectations, tighter budgets, and an increasingly tangled vendor landscape are forcing a shift toward agentic AI and new ownership models. Yet most organizations remain stuck…
  • Voice of the Customer
    May 14, 2026

    Group life insurers are modernizing their technology stacks to shorten implementation timelines and deliver simpler, digital-first journeys for sponsors, brokers, and members, while balancing cost, operational risk, and compliance expectations. Legacy group administration platforms and fragmented…
  • Voice of the Customer
    May 07, 2026

    Individual life insurers are modernizing their technology stacks to improve underwriting-to-issue speed, strengthen operational controls, and elevate digital experiences for advisors and policyholders. Yet legacy platforms, technical debt, and integration complexities continue to absorb a meaningful…
  • Blog
    May 05, 2026

    Amazon Connect has never really struggled with capability. It has consistently been strong on scalability, flexibility, and deep integration within the Amazon Web Services (AWS) ecosystem. If you needed a cloud-native contact center platform that could…
  • PEAK Matrix®
    March 30, 2026

    Property and Casualty (P&C) insurers are intensifying their focus on modernizing core systems to improve underwriting performance, enhance claims outcomes, and enable faster product innovation. As cloud adoption accelerates, Duck Creek has emerged as a strategic…
  • Blog
    March 26, 2026

    Life and annuities (L&A) insurance technology has entered a new phase. What was once centered on front-end digitization and incremental system upgrades is now shaped by configurable product engines, workflow-native AI, and platform-led consolidation. Insurers are…
  • Provider Recognition
    March 23, 2026

    The Life and Annuities (L&A) insurance industry is entering a new phase of technology-led transformation, as insurers move beyond point digitalization toward enterprise-wide modernization powered by AI, data, and cloud. Core systems are being re-architected to…
  • Blog
    March 20, 2026

    Cybersecurity has become one of the most operationally critical managed services categories for insurers, because the industry combines high-value financial workflows with sensitive data. As a result, insurers are now increasingly focused on cybersecurity run ownership: 24x7 coverage, faster containment, audit defensibility, and resilience under disruption.  This…
  • Blog
    March 17, 2026

    Property and casualty (P&C) insurance technology has entered a new phase. What was once focused on digitizing individual processes is now shaped by decision-centric platforms, productized AI, and SaaS-delivered core modernization. Insurers are no longer debating…
  • Press Release
    March 17, 2026

    Everest Group has released its Top 50™ Property & Casualty (P&C) Insurance Technology Providers 2026, identifying the specialist platforms and technology companies shaping the next phase of global P&C modernization.  The ranking, featured within the full research report,…
  • Blog
    March 17, 2026

    UJET’s launch of Agentic Experience Orchestration (AXO) marks its entry into agentic Customer Experience (CX) and reflects where the broader market is heading. The shift is no longer about whether AI can summarize conversations or recommend next-best actions. The…
  • Voice of the Customer
    March 12, 2026

    Customer experience has become a central pillar of insurance transformation as carriers respond to rising policyholder expectations, digital-first competition, and stricter regulatory scrutiny. Insurers are investing in customer experience orchestration platforms to modernize high-volume journeys such…
  • Blog
    March 11, 2026

    Zoom’s announcement of Virtual Agent 3.0 is not merely a product update. It signals that the center of gravity in the Contact Center-as-a-Service (CCaaS) market is shifting. Technology leaders who interpret this as a feature update risk missing the broader implications for their provider strategy.  The announcement highlights multi-step workflow orchestration across Customer Relationship Management (CRM), billing, and order management systems; continuous learning…
  • Provider Recognition
    March 11, 2026

    The global Property and Casualty (P&C) insurance technology market continues to evolve as insurers modernize core systems, embed AI across the value chain, and strengthen ecosystem partnerships to drive speed, accuracy, and resilience. As carriers respond…
  • LinkedIn Live
    March 09, 2026

    Insurance technology was entering a new phase of competitive re-ranking. AI, platform modernization, and ecosystem shifts were shaping how organizations assessed technology partners and how leadership positions were earned. In this LinkedIn Live session, Everest Group…
  • Discovery
    March 02, 2026

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Discovery
    Feb. 27, 2026

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…
  • Blog
    Feb. 09, 2026

    For much of the last decade, conversational Artificial Intelligence (AI) was a clearly defined category. Enterprises bought chatbots or virtual assistants from specialist providers, ran pilots, and deployed them on websites, apps, or contact centers. The objective was straightforward: deflect volume, automate…
  • Discovery
    Jan. 27, 2026

    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world's leading companies, start-ups, universities, institutes, and the entire R&D ecosystem…

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