Property and Casualty (P&C) Insurance BPS – Service Provider Landscape with Services PEAK Matrix® Assessment 2022

With the Property & Casualty (P&C) insurance industry emerging from the global pandemic and volumes reaching pre-COVID-19 levels, the P&C insurance Business Process Service (BPS) market achieved one of its highest growth rates in 2021. Factors such as increasing cost pressures, the ongoing talent war, and higher attrition in the insurance industry assisted this growth. Recognizing an opportunity, providers are focusing on capability enhancements – both technical and digital – to provide new service delivery processes across the value chain.

In this research, we assess 24 P&C Insurance BPS providers featured on the P&C Insurance BPS PEAK Matrix®. Each provider profile offers details of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.