Global macroeconomic conditions are indicating the probability of a recession. Despite the adversity, enterprises are partnering with service providers to avail improved digital customer experience services, transformational consultancy, and market intelligence services. In this report, we examine the Customer Experience Management (CXM) market in the wake of the pandemic, factors affecting market growth, and changes in service delivery models. We also discuss differentiating factors for service providers, buyer satisfaction performance, key investment themes, major acquisitions, and future trends in the CXM market.
Scope
All industries and geographies
Contents
In this study, we:
Examine the effects of post-pandemic recovery on CXM outsourcing
Provide an overview of the outsourcing trends in the Americas, EMEA, and APAC
Study the post-pandemic changes in the competitive landscape
Evaluate service providers based on buyer satisfaction levels
