Life & Annuities (L&A) Insurance State of the Market 2020: Platform-first Model to Simplify and Rationalize Systems for Rapid Cost Take-out

In this research, we carry out a detailed analysis of the Life & Annuities (L&A) insurance industry, analyzing the forces shaping the industry’s future, especially in the light of the COVID-19 pandemic. We highlight the implications for key insurance functions and recommend strategies for L&A insurers to thrive in the next normal. The report also studies the industry’s IT services spend and provides IT outsourcing spend analysis by line of business, buyer size, geography, and IT services segment.