Thematic Report
Scaling Up Intelligent Automation Adoption in GBS Centers
In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as Intelligent Document Processing (IDP) and Intelligent Virtual Agents (IVAs), to augment existing RPA capabilities. The adoption of these solutions is likely to be accelerated in the wake of the ongoing COVID-19 pandemic.
This report captures the key trends, challenges, and best practices adopted by GBS centers while scaling up their IA initiatives.
This report is available to members.