Multi-Country Payroll (MCP) Solutions Annual Report 2019 – Moving Toward Unification of Payroll and HR Services

Multi-country Payroll (MCP) solutions is one of the fastest growing markets in the HR outsourcing space. While the traditional parameters of compliance and security are still the most critical for enterprises when adopting MCP solutions, new drivers such as employee experience, insights through analytics, and next-generation digital solutions such as Artificial Intelligence (AI) and Robotic Process Automation (RPA) are also gaining importance. Service providers have performed well on the traditional drivers of cost reduction, process standardization, and compliance, but buyers expect more in terms of technology integration and strategic support, especially with employee experience becoming a key focus area for enterprises. As the market evolves, service providers would need to continue to innovate and differentiate themselves to provide a better payroll experience to clients and maintain a strong foothold in the market.

In this research, we analyze the MCP solutions market across various dimensions:

• MCP solutions market overview
• Buyer adoption trends
• Solution and transaction trends
• Service provider landscape