Scope
Insights in the report are structured into three sections:
- The current state (where things stand)
- Forces shaping the future
- Foresights (net effect of forces) and forecasts
- Our coverage in this report’s BPS version encompasses three broader segments: customer experience management and industry-specific as well as enterprise BPS.
Contents
Forces & Foresight™ provides in-depth financial forecasts for the services industry, examining ongoing evolution, growth drivers, and obstacles for IT-BPS providers. Unlike high-level industry overviews, we offer original quantitative predictions across segments to support providers’ strategic planning efforts. This BPS edition of the report covers:
- Executive summary, BPS industry trends, and our forecasts
- BPS segments’ growth forecast and deep dive into driving forces and key competitive dynamics
This report is part of the Forces & Foresight™ package, which also includes the Forces & Foresight™ video, an interactive benchmarking spreadsheet model, and analyst inquiries.