Scope
- Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights
- We cover seven providers: Concentrix, Conduent, EXL, Firstsource, Genpact, TaskUs, and Transcom
- Metrics assessed: organic constant currency growth, operating margin, return to shareholders, investments and capability building, and key leadership changes
Contents
In this report, we examine:
- The need for a comprehensive provider evaluation
- Providers’ relative health based on profitability, growth, and cash flow utilization
- Providers’ financial health and organizational changes