Webinar Deck: AI Safety: The Next Frontier in Trust and Safety

The rapid adoption of generative and agentic AI across customer interactions, decision-making, and enterprise services amplifies both innovation and risk. Unsafe AI outputs, ranging from biased content to adversarial misuse, pose immediate threats to user trust, brand reputation, and regulatory compliance.

AI safety has become the fastest-growing area within Trust & Safety (T&S), as organizations recognize that without robust safeguards, emerging technologies may exacerbate existing risks and introduce new challenges. In this webinar, Everest Group experts explored the dynamic convergence of T&S and Responsible AI, shedding light on the evolving AI safety services market. Attendees gained insights into key use cases, shifting talent requirements, and the transformation of pricing models in this fast-moving space.