IT Service Management (ITSM) Specialist Services – Provider Compendium 2025

Modern IT Service Management (ITSM) aligns IT operations with enterprise objectives, manages risk, and enables digital transformation. Increased expectations for automation, predictive analytics, and experience-centric service delivery are expanding the market for specialized ITSM specialists. These providers stand out through strong partnerships, platform-agnostic consulting, and proprietary accelerators that shorten transformation timelines.

Boutique players differentiate themselves with deep ITSM talent pools, neutral consulting stances, and early adoption of generative AI, AIOps, and hyperautomation across ITSM workflows. Their flexible engagement models, from rapid implementations and modular services to adaptive operations, deliver the agility and measurable RoI that today’s enterprises require.

This report combines information from interactions with 10 leading ITSM specialists service providers and Everest Group’s proprietary IP to create precise, fact-driven profiles. Each profile offers a comprehensive overview of the provider’s vision and strategy, service scope, ITSM offerings, innovations and investments, partner network, and strengths and limitations.