Managed Detection and Response (MDR) Services: Voice of Customer 2025

Enterprises consuming MDR services are facing a surge in telemetry and alert volumes, cloud/identity-centric attacks, and tool sprawl, straining SOCs and raising the Mean Time To Respond (MTTR). Against that backdrop, Managed Detection and Response has become the control plane for enforcing real-time visibility, rapid containment, and coordinated incident workflows across hybrid and multi-cloud estate.

Everest Group’s Managed Detection and Response (MDR) Services: Voice of Customer 2025 report provides a detailed view into the enterprise satisfaction level with their MDR service providers, their investment priorities, and challenges faced. This report is based on interviews conducted with enterprise references nominated by service providers as part of PEAK Matrix® assessments. The study examines the satisfaction of enterprises across 8 key dimensions such as technical expertise, domain expertise, talent management, pricing and commercial models, contractual flexibility, client management, strategic partnership, value add and innovation, capturing their variation by industry, geography, and enterprise size.

The report also highlights enterprise concerns with their MDR service providers and their investment priorities going forward.