Strategic by Architecture, Transformative by Outcomes – Systems of Execution and the GCC Opportunity

GCCs are at an inflection point, having moved well beyond their traditional role as centers of cost efficiency and delivery excellence. They now possess strong adjacencies with business teams, deep domain and customer context, and are rapidly embracing emerging technologies. As AI capabilities, including generative and agentic AI, continue to evolve, enterprises are seeking to orchestrate automation and intelligence across functions to drive more scalable and responsive execution. GCCs have a unique opportunity to lean into the next wave of technology-led disruption.

This report introduces the concept of Systems of Execution (SoE), which binds automation, intelligence, and orchestration into a cohesive execution layer focused on delivering tangible enterprise outcomes.

By adopting an SoE mindset, GCCs can evolve from supporting functions to becoming enterprise-wide orchestrators of automation strategy and workflow transformation. The report outlines the need to move from point solutions to end-to-end orchestration, and from siloed operations to integrated, intelligence-driven decision-making. It provides actionable guidance on building architecture, defining human roles, and embedding autonomy at scale.