Risk & Compliance (R&C) Services Delivery from Banking and Financial Services and Insurance GCCs in India

The demand for sophisticated Risk and Compliance (R&C) capabilities is accelerating as BFSI enterprises confront rising regulatory scrutiny, cyber threats, and financial crime risks. In response, organizations are expanding R&C operations within their India-based Global Capability Centers (GCCs), which are maturing from transactional support hubs to strategic centers of excellence. This report explores how Banking, Financial Services, and Insurance (BFSI) GCCs are evolving their R&C functions across dimensions such as service breadth and depth, governance models, and technology enablement.

It provides a detailed view into the structural and operational dynamics of R&C service delivery, including adoption of the three lines of defense model, talent strategies, learning and development investments, and increasing end-to-end ownership. The report also assesses the emergence of new risk areas such as ESG and macroeconomic risks, and forecasts future growth driven by automation, advanced analytics, and AI-led transformation.