GCC Awards – Exemplary Value-Adds through Ecosystem Collaboration Pinnacle Model Analysis

Global Capability Centers (GCCs) are increasingly positioned as innovation engines, moving from back-office support to strategic partners that co-create solutions with the broader ecosystem. This report examines how GCCs are collaborating with external entities – such as start-ups, academia, and providers – to unlock enterprise value through scalable and repeatable innovation. These collaborations are enabling faster time-to-market, better customer experience, and sustainable cost advantages.

Everest Group’s Pinnacle Model^® assessment identifies best-in-class GCCs that demonstrate maturity across strategy, investment, execution, and governance. These GCCs report significantly higher returns on investment and a stronger ability to scale external innovation across geographies and functions. The findings highlight key success factors such as long-term partnership models, governance structures for accountability, and deep integration of ecosystem thinking into delivery operations. The report also outlines key differentiators in execution, including co-creation models and dedicated program teams, offering a roadmap for GCCs looking to replicate these successes.