GCC Awards – Innovation with Impact Pinnacle Model® Analysis

Global Capability Centers (GCCs) have evolved from cost-focused execution hubs into strategic innovation engines. Today’s best-performing centers actively shape business models, deliver new solutions, and influence enterprise strategy. This report benchmarks 58 GCCs using Everest Group’s Pinnacle Model^® to assess innovation maturity and outcomes, and identifies 10 Pinnacle™ GCCs that lead across business, operational, and financial metrics. These Pinnacle™ GCCs demonstrate disciplined investments, clear ownership, and strong alignment with enterprise objectives, delivering over four times the RoI from innovation compared to other centers.

Key differentiators include higher technology adoption (for example, generative AI, AR/VR, RPA), robust innovation governance, structured ideation, and cross-functional collaboration. Pinnacle™ GCCs also embed innovation in their culture, use advanced metrics to track impact, and build strategic partnerships with start-ups, academia, and ecosystem players. For GCC leaders, the report offers a roadmap to drive enterprise-relevant innovation by strengthening operating models, fostering talent, and scaling outcomes.