Service Adoption in GBS – Focus on Finance and Accounting (F&A) Services

Global Business Services (GBS) models are rapidly evolving from cost-focused constructs into value-driven enterprise transformation engines. As the demand for digitalization and innovation intensifies, Finance and Accounting (F&A) services delivered through GBS are becoming increasingly strategic. This report explores how GBS centers deliver both transactional and judgment-intensive F&A activities across global locations, with a focus on process maturity, sourcing models, and enterprise priorities. It also examines the penetration of GBS in delivering core subprocesses such as procure-to-pay, order-to-cash, and record-to-report.

Organizations are deepening their investment in intelligent automation, AI, and predictive analytics to modernize F&A operations, reduce manual effort, and enhance compliance. The report highlights key technologies being adopted, emerging use cases across subprocesses, and the characteristics of future-ready GBS organizations. It includes a case example demonstrating how one enterprise transformed its India-based GBS into a global finance hub, delivering significant efficiency gains, compliance improvements, and business impact.