Scope
L&A insurance technology engagements across all geographies, delivery models, and contract types, including managed services, platform support, integration work, and technology solutions
Contents
This accelerator includes:
- An overview of purpose, usage guidelines, and sourcing applicability
- Definitions and scope for all IT categories and subcategories
- Supplier information questionnaire (experience, delivery model, ESG, risk, and support)
- Pricing and commercial model questionnaire
- Contracting and SLA questionnaire (governance, metrics, penalties, data security, and ESG)
- Detailed RFP question sets for:
- Policy administration system (benefits management, billing management, claims management, underwriting and rating, membership management and policy service, employee and employer portal, reporting and workflow, provider administration)
- Customer experience (communication and messaging, customer experience and journey analytics, portals)
- Workflow intelligence (low-code applications, analytics and AI, workflow and business logic automation, data management and integration, reporting and visualization)
- Distribution (agent-broker relationship management, distribution and sales portal)
- Hyperscalers (data analytics and big data, networking and content delivery, storage and data management, AI, machine learning, and high-performance compute)
- MarTech (marketing campaign and activation, content supply chain, and customer data platforms)
- Standardized response types for consistent scoring and comparability