Everest Group’s RFP Questionnaire for Life and Annuities (L&A) Insurance IT Services is a purpose-built accelerator designed to support procurement, vendor management, and technology-sourcing leaders in executing rigorous, domain-specific IT service evaluations. As L&A insurers face increasing modernization, imperatives ranging from core system transformation and legacy remediation to cloud adoption, automation, and elevated compliance expectations. This tool kit provides a structured mechanism to capture comparable, high-quality supplier responses.
The accelerator begins by defining the full scope of IT service towers relevant to L&A insurers, including applications, infrastructure, platform services, and consulting. Each tower is broken into clear subcategories with standardized definitions and scope, ensuring that all respondents align with the same understanding of service expectations. This design supports true apples-to-apples evaluation across ADM, QA, integrations, cloud, workplace, cybersecurity, platform implementation, upgrades, and advisory functions.
A comprehensive supplier information module gathers key insights on service offerings, delivery models, domain experience, future vision, and account support structures. This section also captures the supplier’s ESG maturity, investments in tools and frameworks, approach to regulatory compliance, and overall readiness to support end-to-end IT operations in the L&A context.
The pricing section provides a structured framework to compare commercial constructs across traditional, hybrid, and emerging AI-era models. It includes detailed prompts for value-based pricing, innovation-linked incentives, token-based delivery models, contingency structures, volume discounts, risk pricing, cost-optimization mechanisms, and multi-year arrangements. This supports sourcing teams in balancing financial competitiveness with innovation, flexibility, and transparency.
The contracting and SLAs module equips procurement teams with targeted questions on contract structure, governance, performance metrics, penalties, incentives, data privacy, cybersecurity, incident management, subcontracting, and ESG commitments. It enables robust assessment of accountability to delivery, operational risk controls, and contractual rigor across suppliers.
The accelerator’s IT service tower questionnaires dive deep into ADM, QA, integration, data center, cloud, network and security, workplace, platform implementation, platform upgrades, vendor governance, business advisory, and risk consulting. Each section is mapped to subthemes of experience, tools and frameworks, governance, and value delivered, with clearly defined response types for consistent evaluation.
By combining L&A insurance specific process alignment, detailed capability assessments, and rigorous commercial and contractual filters, this accelerator provides sourcing leaders with a highly structured, industry-tailored instrument to drive effective supplier comparison, reduce ambiguity, and enhance decision-making quality across IT sourcing programs.
