Insurance Claims Augmented Intelligence – Review of CLARA Analytics’ Product Announcements

Insurers are modernizing claims handling and improving operational outcomes. Augmented intelligence solutions are gaining traction across the value chain. This report evaluates CLARA Analytics’ recent announcements and capabilities, analyzing their alignment with enterprise needs around automation, risk visibility, and actionable insights. The report explores how CLARA’s offerings aim to transform unstructured data into structured intelligence that enables proactive oversight, faster triage, and real-time decision support.

CLARA Triage, including Risk Notes and Claim Event Indicators, demonstrates strong alignment with market demands for explainable AI, claims optimization, and adaptable workflows. However, adoption at scale will depend on improving model transparency, scalability across claim types, and clearer workflow impact articulation. Everest Group also identifies challenges in orchestration-level intelligence in complex insurance environments and data infrastructure limitations that may affect enterprise implementation. This analysis equips insurance stakeholders with a nuanced view of how CLARA fits into their claims technology roadmap.