Reimagining Enterprise Business Processes with Agentic Process Automation (APA)

Enterprises are reaching traditional automation tools’ limits, which struggle with complexity, variability, and real-time decision-making. Agentic Process Automation (APA) presents a new operational paradigm. One that replaces rigid, step-based execution with adaptive, autonomous workflows. APA integrates AI agents, data layers, process intelligence, analytics, and intelligent automation technologies to coordinate tasks, interpret context, and execute decisions with minimal human intervention. This Viewpoint analyzes APA adoption drivers, the shift from rule-based automation to autonomy, and the significant performance benefits realized when APA is strategically deployed.

The report provides a roadmap for enterprises to evaluate readiness, prioritize high-impact use cases, and scale APA responsibly. It offers key frameworks for governance and observability and outlines how APA can enable long-term transformation. As enterprise adoption accelerates, leaders who act now will shape how quickly their organizations gain resilience and competitive advantage.