The Business Case for Digital Interaction Intelligence (DII)

Organizations must remain agile and efficient amid changing customer expectations, technology advances, and workforce dynamics. To gain a competitive edge, they are accelerating digital transformation initiatives by adopting digital enablers and automation. However, many continue to face challenges such as limited process visibility, documentation, and optimization – hindering their ability to identify bottlenecks, reduce manual errors, and make strategic decisions effectively.

That is where Digital Interaction Intelligence (DII) comes in. DII provides a fact-based approach to discovering as-is processes, capturing user interactions, classifying tasks into processes without manual intervention, aggregating data and its business context across users and desktops, generating digital interaction graphs, and deriving relevant business insights for continuous process improvements. In this Viewpoint, we help enterprises build a compelling business case for adopting DII, ensuring successful outcomes and transformative results.