South Africa’s GBS Value Proposition

Over the past several years, South Africa has emerged as a key hub for global service delivery, attracting organizations in search of competitive and future-ready locations. The country offers a large pool of fluent, neutral-accent English speakers who are widely recognized for their soft skills and ability to deliver exceptional customer experiences. Strong government support, a mature and stable outsourcing ecosystem, and a favorable business environment support this talent advantage. Additionally, South Africa’s time-zone alignment with Europe and deep cultural affinity with the US and UK markets enhance collaboration and drive higher customer satisfaction.

Developed by Everest Group in collaboration with BPESA, this refreshed analysis goes beyond high-level positioning to unpack the unique attributes and structural strengths that make South Africa an attractive option for global service delivery.

In this report, we highlight the key pillars of South Africa’s value proposition: infrastructure and enabling environment, mature industry, people advantage, assured service excellence, cost arbitrage, and tactical advantage.