Global Capability Center (GCC) Transformation Capabilities in India – PEAK Matrix® Assessment 2025

Global Capability Centers (GCCs) are rapidly evolving from cost-focused delivery hubs into strategic business transformation enablers. They now drive enterprise-wide innovation, enhance customer and employee experiences, and deliver measurable business impact. Key trends shaping this evolution include rising demand for digital modernization, greater adoption of generative and agentic AI, domain-led IP creation, and a stronger emphasis on resilience and value realization.

As this shift accelerates, providers are emerging as key GCC transformation journey partners. They help enterprises reimagine the role of GCCs by driving process modernization, advancing functional transformation, embedding next-generation technologies, and fostering innovation.

To provide a comprehensive view of how providers are supporting this evolution, Everest Group assesses 34 leading providers offering transformation services to GCCs in India in this PEAK Matrix^® report. It evaluates providers across two key dimensions – market impact and vision and capability, and classifies them as Leaders, Major Contenders, or Aspirants.