Closing the Adoption Gap with Digital Adoption Platforms (DAPs) in the AI Transformation Era

AI is transforming business operations, yet its potential often outpaces adoption. Despite rising investments in AI and agentic AI, many organizations struggle to translate these into measurable business outcomes due to limited people readiness. Digital Adoption Platforms (DAPs) are emerging as essential enablers, evolving from simple onboarding tools to intelligent systems that guide, educate, and empower users within their workflows. By embedding contextual guidance, analytics, and compliance guardrails, DAPs bridge the gap between technology and human capabilities, making AI more intuitive, accessible, and effective.

This report examines how enterprises can leverage DAPs to overcome adoption challenges and accelerate AI-driven value realization through a structured 6R framework. It also explores role-based use cases across IT, HR, and sales, highlighting how DAPs enhance productivity, compliance, and user engagement. Finally, it provides guidance to evaluate AI-ready DAP providers, positioning DAPs as a cornerstone of sustainable, user-centric AI transformation.