Tech Provider Spotlight: Agentic AI in Human Resources

Agentic AI is rapidly emerging as a game-changer for HR functions and talent management. As enterprises face complex, fast-changing workforce needs, conventional HR automation solutions have revealed significant limitations in decision-making, creativity, and end-to-end process execution. In response, agentic AI deploys autonomous AI agents that understand context, make human-like decisions, and complete HR tasks. These capabilities allow organizations to reimagine their HR function by driving faster service delivery, smarter decision-making, and more people-centric outcomes. Agentic AI boosts productivity, enhances employee self-service, and meets evolving CHRO priorities through intelligent, self-learning workflows.

In this report, we examine current enterprise limitations and adoption challenges regarding agentic AI in HR. Even as technology advances, organizations must address data integration and governance issues and the need for human judgment in complex scenarios. The report discusses how today’s agentic AI solutions handle these challenges and where gaps remain, for example, handling unstructured queries or ensuring compliance and security.

Additionally, it offers a provider landscape overview, highlighting solution provider categories, from AI-focused startups to established HR platform providers. The report examines agentic AI’s application in HR and includes providers demonstrating credible maturity in agentic capabilities.