Engineering and IT Services CXO Insights: Key Priorities for 2025

The global services industry is rapidly transforming, fueled by advances in AI, automation, and digital innovation. While AI remains in its experimental stage, optimism for near-term results is growing, complemented by the increasing adoption of advanced systems such as agentic AI. Enterprises are heavily investing in AI to enhance efficiency and innovation. Global business services and global capability centers are evolving to deliver more strategic outcomes, while organizations focus on modernizing business models, building strategic collaborations, and leveraging technology to thrive in a dynamic market. This report provides perspectives on how leading global enterprises were impacted in 2024 and are planning to foster innovation in 2025.