Enterprise Workflow Automation – Review of ServiceNow’s Knowledge ’24 Event

ServiceNow announced the release of new features under its workflow automation offering at its Knowledge 2024 event, which took place May 7-9, 2024, in Las Vegas, NV. This release further strengthens ServiceNow’s automation and AI efforts across industries to enhance customer and employee experiences.

In this report, we analyze the new release, including how well ServiceNow’s offering aligns with enterprise objectives and requirements and identify the strengths and areas for improvement.