Agentic AI – Review of Salesforce’s Agentforce Launch at Dreamforce 2024

At the Dreamforce 2024 event in San Francisco, California, Salesforce announced multiple innovations in AI-driven CRM tools, empowering businesses to deliver personalized experiences. The event focused on agentic AI (or AI as an agent) through the company’s latest offering, Agentforce, which helps businesses take customer experience to a new level. In this report, we analyze this new release, assess how Agentforce aligns with enterprise objectives and requirements, and identify its strengths and what could be better.