Process Mining Products PEAK Matrix® Assessment 2024

Process mining analyzes process-related information from event logs generated by enterprise systems (Enterrpise Resource Planning (ERP), Customer Relationship Management (CRM), etc.), to offer a fact-based approach to discover, monitor, and optimize existing processes. It is one of the fastest-growing markets in the Intelligent Automation (IA) space, enhancing operational efficiency, ensuring process governance and compliance, and improving customer experience. This data-driven approach to process optimization has numerous applications and use cases across industries and process areas. To meet evolving enterprise objectives, providers are upgrading their process mining product capabilities, features, and functionalities.

In this report, we assess 21 process mining technology providers and position them on Everest Group’s PEAK Matrix^® framework as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s key strengths and limitations. The research will help buyers select the best-fit provider for their requirements while providers will be able to benchmark themselves against their competition.