Thematic Report

GBS Cost Benchmarks Book

The Cost Benchmarks Book is an off-the-shelf reference for Global Business Services (GBS) professionals to benchmark their in-house delivery costs against market benchmarks and derive back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss any other points related to the book.

Some reports are complimentary and others require a qualifying membership.