Continuous Process Improvement in Action – Process Mining State of the Market 2023

Everest Group defines process mining as a software product that analyzes process-related information primarily sourced from event logs generated by enterprise systems such as ERP and CRM. Its purpose is to provide a fact-based approach to discover, monitor, and optimize existing processes.

Process mining plays a vital role in helping organizations achieve various benefits, including improved operational efficiencies and enhanced process quality. Moreover, it has opened up opportunities to target business and strategic outcomes such as accelerated digital transformation, enhanced customer experience, top-line growth, and sustainability.

This report offers a comprehensive view of the process mining market, serving process mining buyers, software providers, and third-party enablers (providers and system integrators). It also delves into dimensions such as market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Additionally, the report shares the market outlook for 2023-24.