Salesforce Industry Cloud Services Provider Compendium 2023

While early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies, enterprises today seek superior customer engagement and faster RoI from their Salesforce investments. To serve this need, Salesforce has introduced Industry Cloud products and augmented its capabilities by acquiring Vlocity, a leading provider of industry-specific cloud and mobile software. IT service providers are increasingly making tuck-in acquisitions to plug gaps across their Salesforce services portfolios and enhance their geographic footprints.

This compendium provides a detailed assessment of 16 Salesforce providers featured on the Salesforce Industry Cloud Services PEAK Matrix® Assessment 2023. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, and domain investments. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their desired set of capabilities.