Visualizing Business Operations at a Micro Level – Task Mining State of the Market Report 2022

Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the tasks and activities involved in a process. The technology provides a data-based approach to process optimization through different applications and use cases spanning industries and process areas.

The adoption of task mining solutions not only helps enterprises achieve cost savings and operational efficiencies by optimizing/automating tasks but also enhances the employee experience through better resource allocation.

This research provides task mining buyers, software providers, and third-party enablers (service providers and system integrators) a detailed view of the task mining market by analyzing it across market size and adoption trends, solution characteristics, product capabilities and trends, provider landscape, and outlook for 2022-23.