Customer Experience Management (CXM) in the Americas – Provider Compendium 2023

Everest Group’s Customer Experience Management (CXM) in the Americas – Service Provider Compendium 2022 provides accurate, comprehensive, and fact-based snapshots of 37 CXM service providers in the Americas. It offers detailed profiles of each CXM service provider, with a comprehensive picture of its scale of operations, digital solutions, and delivery locations. Each profile also specifies the provider’s position on Everest Group’s PEAK Matrix^® and offers an insightful analysis of its capabilities. The compendium will enable providers to benchmark their capabilities against their peers, while buyers of CXM in the Americas will be able to assess the providers based on the desired set of capabilities.